Hershey Public Library

culture through local government

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Tech Corner

Why haven't I received my email notifications?

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Please try these steps to fix the problem:
  1. Make sure you have the Library's email addresses ( This e-mail address is being protected from spambots, you need JavaScript enabled to view it and This e-mail address is being protected from spambots, you need JavaScript enabled to view it ) added to your email program's address book.  If you receive library email forwarded from another address, please remember to add us to there, too.
  2. Make sure you have the Library's email addresses ( This e-mail address is being protected from spambots, you need JavaScript enabled to view it and This e-mail address is being protected from spambots, you need JavaScript enabled to view it ) added to your email program's or spam blocker's safe email senders list (a.k.a. "Not Spam" list).  If you receive library email forwarded from another address, please remember to add us to there, too.
  3. Check your spam folder to see if any messages from the library have been captured there.  If they have, please follow your individual program's diretions for marking these emails as "Not Spam."
  4. Make sure your inbox is not full.
  5. Double-check with a librarian that we have your updated email address properly entered in our system
  6. Write us at This e-mail address is being protected from spambots, you need JavaScript enabled to view it if you make these adjustments and do not receive a message when you believe you should. 

We will attempt to contact you by telephone if we see that we are unable to reach you via e-mail.