701 Cocoa Avenue, Hershey, PA 17033

(717) 533-6555 library@derrytownship.org

RB Digital Help & FAQs

What is RBdigital?

RBdigital offers a wide variety of services and content formats through a single platform and mobile apps.

Can I access audiobooks and magazines on my computer?

Yes, you do not need any software or an app to experience RB Digital audiobooks and magazines on a Windows or MAC computer. Once you have checked out an item, listen to an audiobook and read a magazine in the web browser.

What RBdigital services does my library offer?

Audiobooks may be checked out for up to 21 days. Magazines have no expiry date.

May I preview services and content before creating an account?

Preview depends on the service and content your library offers. Many audiobooks offer a sample audiobook clip to listen to a preview. Audiobooks, eBooks magazines or comics may be searched and title information previewed prior to checkout. Other video, educational, games and music services require an account prior to preview. All services have a general detail description of the service.

How do I create an Account?

We recommend creating an account on your first visit to your library’s RBdigital website. Select the “Register” link in the upper-right-hand corner of the screen. Fill in the information requested by your library. Enter a user name without any spaces (i.e. user123). Passwords must be at least four characters long and can contain both numbers and letters. Passwords are case sensitive. Usernames are not. If you need further information for creating an account, check with your local library staff.

Can I change my email address?

Yes. You can change your email address on the “My Profile” page. You can get to the “My Profile” page by clicking the three-lined “Menu” icon at the top-left side of the RBdigital website and then clicking on “My Account/Profiles” menu page on the RBdigital browser site (email changes are not available within the apps.) Next, click on the “edit” icon next to “Email Address,” enter the new email address, confirm the new email address, and click the save button.

Can I use my email address for more than one account?

Only one email address may be used for one account at your library. However, you can use the same email address to create an account at another library.

Do I need a library card number to checkout a title?

Generally, yes, a Hershey Public Library card beginning with 2901.

Is my password the same as my PIN?

You can select your own password as long as it is at least four characters long.

Is there a way to search for available titles?

Yes, there are several ways to search for available titles. Click on the search icon at the top-right side of the screen, select the format (audiobook, eBook, magazine, comic), select the Advanced Search tab, and choose “Available” from the Available dropdown menu. Then click the search button.
You can also use the Filter option to search for available titles. Click on the search icon at the top-right side of the screen, select the format (audiobook, eBook, magazine, comic), type in your terms to search by Keyword, Title, Author and Narrator, and click the search button. When the results load, you can click on the Filter button, click on “Availability,” and select the Available option to show all available titles within your search criteria.

How do I search for only one content type such as audiobooks and magazines?

Click the search icon at the top right of the page and select your desired format (audiobook, eBook, magazine, comic). Type in your terms to search by Keyword, Title, Author, and Narrator, and click the search button or use the Advanced Search fields to perform a detailed search.
What is the difference between abridged and unabridged RBdigital content?
An abridgment is a shortened version of the original title. In other words, content has been removed. Unabridged titles have not been shortened. The majority of titles available through RBdigital are unabridged.

Can I renew a title?

The ability to renew a title is determined by your local library. If your library allows renewals, follow these steps:
Click on the three-lined “Menu” icon in the top-left corner of the page
Click on “Check Out.”
Click on the date shown under the name of the title you wish to renew.
You can also renew a title by selecting the “Renew” button on the title details page. Please keep in mind that the renew time will not be added to the checkout time. We recommend renewing the title the day before the title expires to ensure that you are given extra time to listen to the title.

How long can I renew a title?

The length of the renewal is determined by your local library. Please contact your library for more information.

What is a wishlist and how does it work?

The wishlist allows you to save audiobook and eBook titles that you may want to check out or reference later. It is like your personal bookshelf for quick access to favorite books. To add titles to the wishlist, click the “Add to Wishlist” button on the title details page. To view titles in your wishlist, click the three-lined “Menu” icon at the top left of the screen and select “Wishlist.” If the wishlist option is not available, it is because your library has declined to use this tool.

Why is there only a hold button?

An audiobook or eBook title will display the hold button when another patron has the title checked out. The hold button may also be displayed if you have reached your maximum number of checkouts. In rare instances, the hold button will also be displayed if your library allows you to see titles that the library has purchased but is not published and available yet.

How do I put a title on hold?
To place an audiobook or eBook title on hold, go to the title details page and click the hold button. A success message will be displayed, along with your place in line. You can view the titles you’ve put on hold on the “Holds” page in the three-lined “Menu” icon at the top-left side of the page. For your convenience, RBdigital will automatically check out the title to your account when the title becomes available for checkout. An email stating the title is available for download will be sent to the email address you have on file. When you receive the email, you can look in your “Checked Out” items to download your selection.

How do I remove a title from my hold list?

Titles can be removed from a hold on the “Holds” page. Simply click on the “X” button found above the title image and a confirmation message will ask you to confirm your hold removal.

Where can I see my checked-out titles on the Website?
Your checked-out titles are displayed under the three-lined “Menu” icon in the “Checked Out” section. If you do not see all your titles, click the arrow on the far right of the title images to scroll through additional checked-out titles.

How do I find my checkout history?

The titles you have checked out can be found in the three-lined “Menu” icon under the “History” section, which shows the last six titles checked out. To see your entire history, click the “Explore” button.

How do I rate a title?

To rate a title, go to the “History” section under the three-lined “Menu” icon. Titles will have five gray stars under the image. Click on the star for the rating you would like to assign.

What is a wishlist and how does it work?

The wishlist allows you to save audiobook and eBook titles that you may want to check out or reference later. It is like your personal bookshelf for quick access to favorite books. To add titles to the wishlist, click the “Add to Wishlist” button on the title details page. To view titles in your wishlist, click the three-lined “Menu” icon at the top left of the screen and select “Wishlist.” If the wishlist option is not available, it is because your library has declined to use this tool

When will my title expire?

Titles will expire from the checkout list on their due date at the exact time they were checked out. For example, if a title was checked out at 2:00 pm for seven days, it will expire on the seventh day at 2:00 pm. 21 days maximum for audiobooks. Magazines have no expiration.

Are titles from RBdigital kept on my mobile device?

Titles will be removed from the app when the title expires or is returned by the patron.

Audiobook